Returns Policy

Returns & Refund Policy – This policy relates to online orders only. For returns relating to purchases made through Syd Hill stockists, please contact the place of purchase directly.

Please read our returns policy carefully to understand the process for returns and exchanges.

Change of Mind Returns:

If you change your mind about a purchase, you have 30 days from the tracked date of delivery to return the item for a refund or exchange. Here's what you need to know:

  1. Condition of the Item: The item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Return Authorisation: Before returning any item due to a change of mind, you must complete our online return authorisation form. Please follow this LINK to initiate the return process.
  3. Return Shipping: Please note that we do not cover the cost of return shipping for change of mind returns. You will be responsible for the return shipping costs.
  4. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund or exchange within 3 business days.

Faulty Products:

If you receive a faulty or damaged product, we apologise for the inconvenience. You have 7 days from the tracked date of delivery to notify us of the issue. Here's what you need to do:

  1. Return Authorisation: Complete our online return authorisation form by following this LINK. Please note that images of the fault must be provided.
  2. Return Shipping: We will provide you with the appropriate return shipping option that relates to your product at no charge to you
  3. Refund or Replacement: Once we receive the returned item and confirm the fault or damage, we will offer you a full refund or replacement, whichever you prefer.

Contact Us:

If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact us.

Policy Revision:

We reserve the right to revise our returns policy at any time without prior notice. Any changes to the policy will be updated on our website.